Refund policy

RETURN & REFUND POLICY

Last updated: October 8, 2026

The Outlaw Herbalist™ is a brand operated by Transcendent Roots LLC (“The Outlaw Herbalist,” “we,” “us,” or “our”).

We take pride in carefully preparing, packaging, and shipping our products. Because many of our products are botanical, consumable, or otherwise sensitive to handling after they leave our possession, the following return and refund policy applies.

All Sales Are Final

All sales of herbs, loose-leaf teas, botanical blends, food products, and other consumable goods are final.

For health, safety, sanitation, and product-integrity reasons, we cannot accept returns or exchanges of consumable products once they have been shipped or delivered.

We do not offer refunds or exchanges for:

Change of mind or personal preference
Products ordered by mistake
Flavor, aroma, texture, or other subjective preferences
Failure to read product descriptions, ingredients, quantities, or other information provided before purchase
Products that have been opened, used, altered, or improperly stored after delivery

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery so we can review the issue.

Email theoutlawherbalist@gmail.com and include:

Your name and order number
A brief description of the issue
Clear photographs of the product, packaging, and shipping materials when applicable

Please retain the product and original packaging until your claim has been reviewed.

If we determine that an item was damaged, defective, or incorrectly fulfilled, we may provide an appropriate remedy, which may include a replacement, store credit, or refund, depending on the circumstances and as required by applicable law.

Shipping Issues

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We are not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

If a package is returned to us because an incorrect or incomplete shipping address was provided, additional shipping charges may apply before the order can be resent.

If tracking indicates that a package was delivered but you cannot locate it, please contact the shipping carrier and then contact us if additional assistance is needed.

Order Changes & Cancellations

We begin preparing orders as quickly as possible.

If you need to request a change or cancellation, contact us immediately at theoutlawherbalist@gmail.com.

We cannot guarantee that an order can be changed or canceled once processing has begun. Orders that have already shipped cannot be canceled.

Non-Consumable Merchandise

Return or exchange eligibility for non-consumable merchandise, apparel, accessories, or other specialty items may vary by product.

Any product-specific return conditions stated on the applicable product page will apply in addition to this policy.

Items specifically identified as final sale, custom-made, personalized, clearance, or otherwise non-returnable cannot be returned unless required by applicable law.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Processing times after a refund is issued are determined by your bank, credit card company, payment processor, or other financial institution and may vary.

Original shipping charges are generally non-refundable unless the refund results from an error by The Outlaw Herbalist or applicable law requires otherwise.

Consumer Rights

Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be limited or waived under applicable consumer protection laws.